Troubleshooting

What when the device is not powering on when connected to P1 port?

Check if the P1 port is activated:

• Activating the port through: see P1 port information

What should I do when device contiguration process has failed?

You could :

• Check whether the device is powered on or not.
• Check whether your mobile device is connected to 2.4 GHz Wi-Fi netwerk.
• Check your netwerk connectivity, Make sure the router is werking properly: If the router is dual-band reuter, please select 2.4G netwerk and then add the device.
• Check for Wi-Fi inteferenece or relocate the device to another location within the signal range.
• Check whether the router's conneeled devices reaach the amount limit. Please trytoturn off some device's Wi-Fi functionn and contigure the device again.
• Makesure the password of your Wi-Fi netwerk entered in App is correct when adding the device.
• Makesure the device is in ready tor App-Configuration: the indicator light is quickly blinking

How to reset this device?

Fectory Reset : After the device powerd on, press and hold (for 10 seconds) the power button for factory reset until the LED blinks rapidly.